Refund & Cancellation Policy
This policy provides general payment and cancellation terms for TFP Designs & Computer Services LLC. A signed agreement, proposal, invoice, or service-specific term may provide additional or different requirements for a particular project.
Website Projects
Project deposits reserve scheduling and authorize work to begin. Because website work involves professional time and customized services, amounts already earned for work performed are generally not refundable. Any refund consideration will take into account work completed, costs incurred, and commitments made for the project.
Installment Projects
For projects using the standard 50% / 25% / 25% schedule, the first payment is due before work begins, the second payment is due at design approval, and the final payment is due before launch. Work may be paused when a milestone payment is overdue.
Maintenance and Recurring Services
Customers may request cancellation of future recurring service according to the applicable maintenance agreement or billing arrangement. Cancellation does not automatically refund services already provided or charges already earned.
Third-Party Products
Domains, hosting, email, SSL, software licenses, plugins, and other third-party purchases may be non-refundable or subject to the third-party provider’s refund and cancellation rules.
Requesting a Cancellation or Refund Review
Contact info@tfpdesignsllc.com with the customer name, service or project, invoice or order information, and reason for the request.
Last updated: September 10, 2026.